Carpet & Flooring Terms and Conditions

Carpet & Flooring

Terms & Conditions of Sale

MJ Bird & Son Limited aim to give you the best possible value and service at all times. Please read our Terms and Conditions of Sale relating to Carpet and Flooring. 

In these conditions :- 

“Seller” MJ Bird & Son Limited 

“Buyer” Means you the Customer 

“Company” MJ Bird & Son Limited 

1) Until full payment has been made all goods will remain the property of the Company 

2) Carpet quotations are valid for a period of 10 working days. 

3) Prices do not include cutting of doors, uplifting or removal of existing floor coverings, moving of furniture/appliances and whipping of carpets unless otherwise stated. We do not hoover the flooring on completion of fitting. For uplift and removal services we will remove old flooring and offcuts and packaging from your new flooring. If you decide not to opt for this service it is your responsibility to uplift your existing flooring prior to the fitters arrival. The fitters will bag up any carpet remnants from your new flooring and leave them for you to dispose of. If you would like to keep any offcuts please advise the fitters on arrival at your property. 

4) The Buyer must notify the Company upon quotation if the floor surface is to have any areas which will be subject to use by wheelchairs, wheeled chairs and any moveable furniture. If this is not done the Company will not be responsible for any future damage to the floor covering. 

5) The Buyer must notify the Company upon quotation if the area has underfloor heating or hidden pipes or wires. If this is not done the Company will accept no liability to damage to the under floor heating system, pipes or wires when fitting of the floor covering. 

6) Under request our fitters may remove doors to facilitate the fitting of the flooring, this will not include “Fire Doors”. The Customer will need to make arrangements to have the doors re fit and hung as this is not a service we offer. 

7) We respectfully ask that customers uplift and remove old bathroom & toilet floor coverings and then clean before our fitter’s attendance. We do reserve the right to refuse to carry out the work at the discretion of our fitters if the flooring and surrounding areas are dirty. 

8) The Company request where possible rooms are cleared of furniture ready for the fitting of the flooring. If our fitters are asked to move furniture The Company will not be responsible for any damages to this furniture. All wires and cables in the rooms should be pointed out to the fitters. If this is not done The Company will not be liable for any damages. 

9)If the Buyer has provided their own measurements they are responsible for these being accurate and The Company accept no liability if the floor covering does not fit. 

10) Our products are only suitable for normal domestic use and are not necessarily suitable for commercial use. Particularly where there are different fire safety standards in respect of some commercial uses to which the products may not comply. The Customer needs to state and check this at the time of ordering. 

11) All delivery times are approximate, whilst every effort is made to stick to these times The Company cannot accept liability arising from delay, however caused. If the buyer request special delivery arrangements, this must be notified to the Seller in writing. Any additional costs incurred as a result of special delivery arrangements will be payable by the buyer. 

12) All carpets are liable to shading, that is, to show light and dark patches arising from unequal crushing of the surface pile. The amount a carpet shades is in the main determined by its colour and design. No amount of care during manufacture can completely eliminate shading but the effect can be minimised by regular vacuuming. Light and delicate carpets are liable to become soiled with wear. The Company accepts no responsibility whatsoever for shading in goods. 

13) All pile carpets can suffer from pile reversal. This may occur on certain colours and styles and is not a manufacturing defect. The Seller accepts no liability whatsoever for pile reversal in goods. 

14) The ultraviolet rays of sun can be very damaging to a carpet and in the event of a carpet being fitted up to a large window area or in direct sunlight the carpet must be adequately shielded to prevent shading. The Company accepts no responsibility for fading on or to the goods. 

15) For care and maintenance of your carpet please refer to the Manufacturers care guide which can be found on their respective websites, 

16) Complaints shall not be considered until you can produce proof of purchase. 

17) Fitters undertake to carry out their work with skill and care, but even with the greatest care home décor may be marked or scuffed during the fitting process. New paintwork and wallpaper is especially vulnerable and should be allowed to fully dry. A minimum of one week is recommended. Neither we nor any fitter undertake to carry out any redecoration, except where damage has been caused by that person’s negligence.